Politique d’expédition

Shipping Policy

Last Updated: June 2026

At GEBIKEGlobal, we are committed to providing transparent shipping information and a reliable delivery experience. This Shipping Policy explains where we ship, shipping costs, delivery timelines, and your rights as a customer.

1. Shipping Destinations

GEBIKEGlobal currently ships to most countries within the European Union, as well as Switzerland.

At this time, we do not ship to:

Malta
Cyprus
EU outermost regions
PO Boxes
Military addresses

Shipping availability may vary depending on product type, inventory location, and local regulations.

Oversized Products (Electric Trikes)

Electric trikes and other oversized products are generally available for delivery throughout mainland continental Europe.

For deliveries to remote regions, islands, or locations requiring additional logistics services, any applicable remote-area delivery surcharge will be automatically calculated and displayed during checkout before payment confirmation.

Customers will always be informed of the total shipping cost before placing an order.

Shipping availability remains subject to local carrier coverage and applicable transportation regulations.

2. Warehouse Locations

Orders are shipped from warehouses located within the European Union, including Germany, Poland, and the Czech Republic, depending on inventory availability.

The fulfillment location may vary based on stock levels, destination, and operational requirements.

3. Pricing, Currency & Taxes

All product prices, shipping fees, and applicable charges are displayed in the currency selected on our website.

For operational purposes, base prices may be maintained in EUR and converted into local currencies using exchange rates available at the time of purchase.

The final amount payable, including shipping charges and any applicable taxes, will always be displayed during checkout before payment confirmation.

For customers within the European Union, VAT is included in displayed product prices unless otherwise stated at checkout.

4. Shipping Costs

Product Category	Shipping Cost
E-Bikes	Free Shipping
Electric Scooters	Free Shipping
Electric Trikes	Free Shipping*
Accessories & Spare Parts (Orders over €99 or equivalent)	Free Shipping
Accessories & Spare Parts (Orders under €99 or equivalent)	€9.99 (or local currency equivalent)

* Remote-area surcharges may apply for certain locations and will be displayed during checkout before payment.

All shipping charges are clearly displayed before checkout. No additional shipping fees will be added after an order has been placed unless specifically requested by the customer.

5. Order Processing

Orders are typically processed within 2–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next available business day.

In rare circumstances, processing times may be extended due to inventory verification, payment review, force majeure events, or periods of unusually high demand.

6. Estimated Delivery Times

Estimated delivery times begin once an order has been dispatched.

Product Type	Estimated Delivery Time
E-Bikes	3–7 Business Days
Electric Scooters	3–7 Business Days
Electric Trikes (Freight Delivery)	5–10 Business Days
Accessories & Spare Parts	3–10 Business Days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to:

Carrier delays
Weather conditions
Customs procedures
Public holidays
Remote delivery locations
Logistics network disruptions
Other circumstances beyond our reasonable control

7. Shipping Carriers

Depending on the destination and product type, orders may be shipped using one or more of the following logistics providers:

DHL
DPD
GLS
UPS
FedEx
Specialized freight carriers for oversized products

The carrier used for a specific shipment will be selected based on delivery location, product size, and operational requirements.

8. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking information may take up to 48 hours to become active after the shipment has been dispatched.

Customers can track their shipment through the carrier’s official tracking platform.

9. Risk of Loss and Delivery Responsibility

In accordance with applicable European consumer protection laws, the risk of loss or damage remains with GEBIKEGlobal until the goods are delivered to the customer or a person designated by the customer.

For security purposes, certain deliveries may require a signature upon receipt.

If a delivery attempt is unsuccessful, the carrier may arrange a redelivery or hold the shipment at a designated collection point, subject to local carrier procedures.

10. Delivery Inspection and Shipping Damage Claims

We recommend inspecting your order as soon as possible after delivery.

If the outer packaging appears visibly damaged upon arrival:

Note the damage on the carrier’s delivery receipt where possible.
Take photographs of the packaging before opening the package.
Retain all packaging materials until the issue has been resolved.

If shipping damage is discovered after opening the package, please contact support@gebikeglobal.com as soon as possible and preferably within 48 hours of delivery.

Providing prompt notification helps us investigate the matter efficiently; however, this does not affect any statutory consumer rights available under applicable law.

To assist with a claim, we may request:

Photos of the outer packaging
Photos of the shipping label
Photos of the damaged product
Additional information reasonably required to assess the claim

11. Order Cancellation

Orders may be canceled before shipment preparation begins.

Once an order has entered processing, packaging, or shipment preparation, cancellation may no longer be possible.

If an order has already been dispatched, customers may need to follow the applicable return procedure after delivery.

Nothing in this section affects any statutory rights of withdrawal or cancellation available under applicable law.

12. Refused Deliveries

If a shipment is refused without a valid legal reason, the customer may be responsible for the actual return shipping, handling, storage, and related logistics costs incurred by GEBIKEGlobal.

Any such costs will be communicated during the return or refund process and will not exceed the actual costs reasonably incurred.

This provision does not affect any mandatory consumer rights available under applicable law.

13. Delays Beyond Our Control

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control, including:

Severe weather conditions
Natural disasters
Customs inspections or clearance delays
Transportation disruptions
Labor strikes
Government restrictions
Carrier operational issues

Where possible, we will keep customers informed of significant delays and provide updated delivery estimates.

14. Consumer Rights

Nothing in this Shipping Policy limits or excludes any rights that consumers may have under applicable consumer protection laws, including rights provided under European Union consumer legislation.

For information regarding returns, refunds, and withdrawal rights, please refer to our Return & Refund Policy.