Refund policy
Last Updated: June 2026
At GEBIKEGlobal, customer satisfaction is important to us. This Return & Refund Policy explains your rights regarding returns, refunds, exchanges, and warranty claims.
Nothing in this policy limits or excludes any rights granted to consumers under applicable consumer protection laws.
1. 30-Day Return Policy
We offer a voluntary 30-day return policy in addition to any statutory consumer rights available under applicable law.
14-Day Statutory Right of Withdrawal
For customers located within the European Union and other jurisdictions where applicable, you have the legal right to withdraw from your purchase within 14 days of receiving the goods without providing a reason.
To exercise your right of withdrawal, you must notify us of your decision before the 14-day withdrawal period expires.
Extended 15–30 Day Commercial Return Policy
In addition to your statutory rights, GEBIKEGlobal voluntarily accepts eligible return requests submitted between day 15 and day 30 after delivery.
Returns approved under this extended commercial policy are subject to the conditions described in this policy.
2. Product Condition & Eligibility
Inspection Rights
Customers may unpack, assemble, inspect, charge, and test the product in a manner reasonably necessary to determine its nature, characteristics, and functionality, similar to what would be permitted in a physical retail store.
Reasonable inspection does not affect the customer's statutory right of withdrawal.
Diminished Value Due to Use
If a returned product shows use beyond what is reasonably necessary for inspection, GEBIKEGlobal may apply a deduction from the refund to reflect the actual diminished value of the product, as permitted by applicable law.
Examples may include:
- Accumulated riding mileage
- Tire wear
- Brake wear
- Battery cycle usage beyond inspection purposes
- Outdoor riding resulting in dirt, scratches, or cosmetic damage
- Missing accessories or components
- Missing manuals
- Missing keys
- Missing chargers
- Missing original packaging
- Product modifications
- Improper assembly or misuse
Any deduction will be assessed individually based on the condition of the returned product and its resulting resale value.
3. Eligible Returns
Products may be returned if:
- The return request is submitted within the applicable return period;
- The product is returned complete with all accessories and components;
- The product is not damaged due to misuse, abuse, accident, modification, or improper handling.
4. Non-Returnable Items
The following items are not eligible for return unless defective or required by applicable law:
Custom or Personalized Products
Products manufactured or modified according to customer specifications.
Gift Cards
Gift cards and store credit.
Consumable Items
Products intended for one-time use where return is unsuitable for hygiene, safety, or operational reasons.
Hazardous Materials
Items containing hazardous substances where return transportation is restricted by law.
5. How to Request a Return
To initiate a return:
- Contact support@gebikeglobal.com.
- Provide your order number.
- Provide photos of the product and its current condition.
- Wait for return authorization instructions.
Return Authorization Required
Do not return any product without receiving written authorization from GEBIKEGlobal.
Returns sent without prior authorization may experience delays in processing or may be refused.
The appropriate return address will be provided after authorization based on your location and product type.
6. Return Shipping Costs
Defective, Damaged, or Incorrect Products
If we shipped the wrong product or the product arrives defective, damaged, or not as described, GEBIKEGlobal will cover reasonable return shipping costs.
Change-of-Mind Returns
For returns based on personal preference, change of mind, or withdrawal from purchase:
- Customers are responsible for return shipping costs unless otherwise required by applicable law.
- We strongly recommend using a tracked and insured shipping service.
7. Refunds
After receiving and inspecting the returned product, we will notify you of the outcome of the refund review.
Statutory 14-Day Withdrawal Refunds
For valid withdrawals exercised within the statutory withdrawal period:
- The full product purchase price will be refunded.
- The original standard outbound shipping cost will be refunded where required by law.
- No administrative fee will be charged.
- No restocking fee will be charged.
Customers may remain responsible for return shipping costs where permitted by law and disclosed prior to purchase.
Extended 15–30 Day Commercial Returns
For returns approved under our voluntary commercial return policy after the statutory withdrawal period:
- Original shipping charges are non-refundable.
- A logistics, handling, inspection, and restocking fee of up to €200 per unit may be deducted.
- Additional deductions may apply where the returned product has suffered diminished value due to use beyond reasonable inspection.
The exact deduction will be determined based on the actual condition of the returned product and costs incurred.
8. Refund Processing Time
Once a return has been received and inspected:
- Refund decisions are generally issued within 3–5 business days.
- Approved refunds are issued to the original payment method within 10 business days.
Depending on your bank, card issuer, PayPal, Klarna, or payment provider, additional processing time may apply.
9. Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery.
If your product arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible and preferably within 48 hours of delivery.
To assist with the claim process, we may request:
- Photos of the shipping box
- Photos of the shipping label
- Photos of the product
- A description of the issue
Providing prompt information helps us resolve claims more efficiently but does not affect any statutory rights available under applicable law.
10. Legal Warranty
Consumers within the European Union benefit from a minimum two-year legal guarantee for goods that are defective, not as described, or not fit for purpose, in accordance with applicable consumer protection laws.
Where required by law, customers may be entitled to repair, replacement, price reduction, or refund.
This legal guarantee exists independently of any commercial warranty offered by GEBIKEGlobal.
11. Consumer Rights
Nothing in this Return & Refund Policy limits, excludes, or replaces any rights available to consumers under applicable consumer protection laws.
Where this policy conflicts with mandatory consumer protection legislation, the applicable law shall prevail.
12. Contact Us
Email: support@gebikeglobal.com
Website: https://gebikeglobal.com
Business Hours:
Monday – Friday
09:00 – 18:00 CET
We aim to respond to all return and refund inquiries as promptly as possible.